Refund policy

Effective October 24, 2026. These policies apply to orders placed on or after this date. Earlier orders remain subject to the terms disclosed when they were placed and applicable law.

Made-to-order items

Many of our products are printed or produced for each customer's order by us or our production partners. This includes our clothing and fabric items, such as shorts, dresses, Hawaiian shirts, jerseys and T-shirts, and other print-on-demand items, such as bags, backpacks, caps, neckties, flags and desk mats. Clothing is made in the selected standard size, rather than individually fitted to your measurements. If you are not sure whether an item is made to order, contact us before ordering.

Made-to-order items cannot be cancelled once ordered and are not eligible for change-of-mind returns, refunds or size exchanges. Please check the size chart in the product listing or product images before ordering. Choosing the wrong size or no longer needing an item does not make it eligible for return. This restriction does not limit remedies required by law, including for defective, incorrect or misdescribed goods or qualifying shipping delays.

Other merchandise: 30-day returns

For merchandise that is not made to order, contact us within 30 calendar days after delivery to request a return. Items must be unused and in their original condition, with original tags and packaging where provided. Include your order number and the items you want to return.

Please contact conjon@drunkendragonhotel.com before mailing anything back. We will provide return instructions and the appropriate return address. Customers pay return shipping for change-of-mind returns. Original outbound shipping charges are not refunded for change-of-mind returns. No restocking fee applies.

Damaged, defective or incorrect items

If an item arrives damaged, defective, materially different from its description, or in a different item or size from what you ordered, contact us promptly with your order number, a description of the problem and photos if available. We will arrange an appropriate remedy, such as replacement or refund, and cover necessary return shipping for a confirmed problem for which we are responsible. The made-to-order restriction does not apply to these claims. Nothing in this policy removes your rights under applicable law.

Refunds

We will inspect eligible returned merchandise and contact you about the result. Approved refunds are issued to the original payment method within 10 business days after we receive and approve the return, or sooner where required by law. Your bank or payment provider may take additional time to post the refund. Legally required refunds, including qualifying delay cancellations, are handled within the applicable legal deadlines.

Questions

Contact conjon@drunkendragonhotel.com with your order number. Please do not send a return to a manufacturing partner or to an address on a parcel without contacting us first.