Drunken Dragon Hotel
Shipping policy
Effective October 24, 2026. These policies apply to orders placed on or after this date. Earlier orders remain subject to the terms disclosed when they were placed and applicable law.
Where we deliver
We currently accept orders for delivery within the United States only.
Estimated arrival times
The following estimates run from the date you place your order until arrival and include production and transit time:
- Cut-and-sewn clothing and other made-to-order fabric items: typically 2–3 weeks; timing may range from 1–4 weeks.
- T-shirts: typically 1–2 weeks.
- Other merchandise: follow any delivery estimate shown on the product listing or at checkout. Preorder or event-specific schedules will be identified separately.
These are estimates, not guaranteed arrival dates. Please allow enough time before conventions, holidays and other events. An expedited carrier service, if offered, does not shorten production time.
Separate packages are normal
Clothing and other items may ship separately and arrive on different days, in either order. Some items ship from our shop and others directly from our production or fulfillment partners. Clothing may arrive before or after your other merchandise. One package arriving does not mean the rest of your order is missing.
Tracking information is provided as shipments are dispatched. Check each shipment's tracking information. If you cannot find tracking for an outstanding item, contact conjon@drunkendragonhotel.com with your order number.
Shipping charges
Shipping charges are displayed at checkout before payment. Rates may vary with the items, fulfillment locations, destination and available service. Orders shipping from multiple locations may include separate shipping charges, reflected in the checkout total.
Delays and delivery problems
If we cannot ship within the applicable promised time, we will notify you, provide a revised estimate and offer the choice to accept the delay or cancel the affected unshipped merchandise for a prompt refund, as required by law. Our made-to-order cancellation restriction does not override these rights.
If tracking appears stalled, a parcel is marked delivered but cannot be located, or an item appears missing, contact us so we can investigate with the carrier or fulfillment partner. Please check the delivery address before placing your order and report errors immediately; we cannot guarantee address changes after an order is placed.